Mission statement

Our promise to you

As a responsible hearing care provider, we only ever put your needs first.

Before we carry out a personal hearing evaluation we make time to listen to your concerns. Before we begin talking about customised treatment, we’ll talk you through the results of your hearing test.

We’ll be open, honest and clear. You’ll never be under any pressure or obligation to take the advice we offer, or hearing device we recommend, If hearing aids are your best option, we’ll provide a written, jargon-free contract explaining your purchase agreement and payment terms.

If you choose to buy hearing aids from us, as well as a 30-day return policy, they will come with a warranty covering hearing device repairs and regular follow-up appointments to allow for any adjustments and changes to your hearing.

Our promise – like the personal service we’ve built our reputation on – is something you can take comfort, and have  confidence in. Today, tomorrow and in the years to come.

Read more: Why Choose Us?